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ShoreWare Call Manager Manual Chapter 4: Voice Calls

Step 2 Press the Modify Rule button at the top of the panel.

Step 3 Modify rule parameters, using the same steps that create a Call Handling Rule.

Figure 4-11 Personalized Call Handling Setup panel – choosing action

Figure 4-12 Personalized Call Handling Rule

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ShoreWare 1
Call Manager 1
Trademarks 2
Version Information 2
Company Contact Information 2
Table of Contents 3
CHAPTER 6: PRESENCE 77 5
CHAPTER 7: SOFTPHONE 85 5
INDEX 175 7
Introduction 9
1.3 System Requirements 10
1.3.3 Video Requirements 11
Getting Started 13
2.3 Access to Call Manager 14
ShoreTel 9 15 15
2.4 Usage Preferences 16
2.4.2 Sound Preferences 17
Accessing Call Manager 19
3.1.2 Window Components 20
ShoreTel 9 21 21
ShoreTel 9 23 23
3.1.3.1 Separating Windows 25
ShoreTel 9 27 27
3.2 Viewing Modes 28
3.2.1 Normal Mode 29
3.2.2 Miniature 29
3.2.3 Docked 29
3.3 Viewers 30
ShoreTel 9 31 31
Voice Calls 33
4.2.2 SoftPhone 34
4.2.3 Office Anywhere 34
4.3.1 Handsfree Mode 35
4.3.2 Call Stack Size 35
4.4 Making a Call 37
4.5 Managing Incoming Calls 38
4.5.2 Answering Calls 39
4.5.3 Rerouting Inbound Calls 40
4.5.4 Automated Call Handling 41
ShoreTel 9 43 43
ShoreTel 9 45 45
ShoreTel 9 47 47
ShoreTel 9 49 49
4.5.6 Find Me 51
4.6 During an Active Call 52
4.6.3 Call Transfer 53
Figure 4-14 Transfer panel 54
ShoreTel 9 55 55
4.6.4 Call Interruptions 56
ShoreTel 9 57 57
4.6.5 Call Recording 58
4.6.6 Sending Tones 59
4.6.7 Ending a Call 59
4.7 Specialty Calls 60
ShoreTel 9 61 61
Figure 4-21 Conference panel 61
4.7.2 Converged Conferencing 63
4.7.3 Video Calls 63
4.7.3.4 Video Window 64
4.7.4 Intercom 65
4.7.5 Overhead Page 65
4.8 Call Intervention 66
4.8.3 Whisper Page 67
4.9 History Viewer 68
4.9.2.1 Deleting a Record 69
4.9.2.2 Clearing the History 70
4.10 Call Routing Slips 71
Instant Messaging 73
ShoreTel 9 75 75
Presence 77
6.2.2 IM Presence 78
ShoreTel 9 79 79
6.3 Displaying Presence 80
6.4 IM Presence Privacy 81
6.4.1 Privacy States 82
6.4.4 Access Request Settings 83
SoftPhone 85
7.3 Configuring SoftPhone 86
Managing Address Entries 87
Figure 8-1 Directory Viewer 88
8.2.2 Managing the Directory 89
ShoreTel 9 91 91
8.3 Contact Viewer 92
ShoreTel 9 93 93
8.3.3 Managing Contacts 94
ShoreTel 9 95 95
Figure 8-7 Add Contact panel 95
8.3.4 Contact List Operations 96
8.4.1 Implementation 97
8.4.2 File Properties 98
ShoreTel 9 99 99
Source=source text 100
Version=vers ionname 100
ShoreTel 9 101 101
8.4.2.2 XML Files 102
ShoreTel 9 103 103
<contact> 103
8.5 Speed Dial 104
ShoreTel 9 105 105
Managing Voice Mail 107
9.2.2 Voice Messages 108
9.3 Voice Mail Viewer 109
ShoreTel 9 111 111
9.4 Managing Voice Messages 112
ShoreTel 9 113 113
9.4.4 Calling the Sender 114
9.5 Voice Mail Notification 115
9.5.3 Notification Escalation 116
9.5.3.3 Escalation Process 117
9.6 Distribution Lists 118
ShoreTel 9 119 119
ShoreTel 9 121 121
9.7 Configuring Voice Mail 123
Workgroups and Operators 125
10.3 Workgroup Status 126
10.4 Viewer Descriptions 127
10.4.1.1 Viewer Components 128
10.4.1.2 Setting Thresholds 128
10.4.2 Agent Monitor 129
ShoreTel 9 131 131
ShoreTel 9 133 133
10.5 Viewer Enhancements 134
10.5.2 Contacts Viewer 135
Contact Center 137
ShoreTel 9 139 139
Figure 11-6 Queue monitor 140
ShoreTel 9 141 141
ShoreTel 9 143 143
Outlook Integration 145
ShoreTel 9 147 147
ShoreTel 9 149 149
A.1 Introduction 151
A.2 Panel Descriptions 151
A.2.3 Call Handling Mode 153
ShoreTel 9 155 155
A.2.5 Office Anywhere 156
A.2.6 Find Me 157
A.2.7 Voice Mail 158
A.2.8 Escalation 159
A.2.9 Outlook 161
A.2.10 Workgroups 163
A.2.11 Telephony 164
ShoreTel 9 165 165
A.2.13 Instant Messaging 166
ShoreTel 9 167 167
A.2.13.2 Presence panel 168
A.2.13.3 Privacy panel 169
A.2.14 Conferencing 170
A.2.15 SoftPhone 171
A.2.16 Video 172
A.2.17 Sounds 173
A.2.18 Languages 173
ShoreTel 9 175 175
ShoreTel 9 177 177

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