manuais ShoreTel 210

Shoretel 210 Manual do Utilizador (22 páginas)

Marca: Shoretel | Categoria: Telefones IP | Tamanho: 0.46 MB |

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Índice

Company Information

2

Trademarks

2

Version Information

2

Contents

3

GETTING STARTED

5

PHONE OPERATION

7

Answering Calls

9

Interacting with Calls

9

Placing a Call On or Off Hold

10

Transferring a Call

10

Parking and Unparking Calls

10

Changing Extension Assignment

11

VOICE MAIL

12

TROUBLESHOOTING

17

Rebooting Your Phone

18

Hear Mailbox Status

21

Shoretel 210 Especificações (490 páginas)

Marca: Shoretel | Categoria: Telefones IP | Tamanho: 17.92 MB |

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Índice

!DMINISTRATION'UIDE

1

3HORE4EL

1

Trademarks

2

Version Information

2

Company Information

2

Contents

3

HAPTER 3: SHORETEL SITES

4

HAPTER 7: CONFIGURING TRUNKS

4

HAPTER 10: CONFIGURING USERS

5

HAPTER 16: MAINTENANCE

7

HAPTER 17: REPORTING

7

TOC – x ShoreTel, Inc

10

Objectives

11

Audience

11

Organization

11

Documentation Overview

12

Document Conventions

13

Preface – xiv ShoreTel, Inc

14

Using ShoreWare Director

15

Architectural Overview

16

Multi-level Management

16

Multi-user Management

17

Preferences

18

1 – 6 ShoreTel, Inc

20

Figure 1-3 Login Page

20

Product Registration

21

Navigation Frame

22

Getting Help

23

Data-Entry Frame

24

Linking to Edit Pages

25

List Paging

25

Edit Pages

26

Getting Started

27

1 – 14 ShoreTel, Inc

28

1 – 16 ShoreTel, Inc

30

1 – 18 ShoreTel, Inc

32

Setting Up System Parameters

33

Dialing Plan

34

2 – 4 ShoreTel, Inc

36

Increasing Extension Length

37

Digit Translation Tables

38

System Extensions

39

BOOTP Server

43

Other Parameters

44

Languages

45

Licenses

46

• Customer Name

47

• Partner Name

47

• Contact Name

47

• Contact Email

47

• Contact Phone

47

Keyed License Types

48

Extension Licenses

49

Mailbox Licenses

49

Additional Language Licenses

49

Self-Audited Licenses

51

Contact Information

52

Sending Contact Information

53

Administrative Permissions

54

2 – 26 ShoreTel, Inc

58

2 – 28 ShoreTel, Inc

60

ShoreTel Sites

61

Configuring Sites

62

3 – 4 ShoreTel, Inc

64

3 – 6 ShoreTel, Inc

66

Configuring Application

67

Distributed Voice Mail

68

Legacy Voice Mail Integration

69

Voice Mail and Auto-Attendant

73

4 – 8 ShoreTel, Inc

74

Extension List Mapping

75

Fax Servers

76

Configuring Conference

77

5 – 4 ShoreTel, Inc

80

Switch Models

82

ShoreGear-90 Voice Switch

83

/tsk/vxworks

84

ShoreGear-50 Voice Switch

86

6 – 8 ShoreTel, Inc

88

ShoreGear-220T1 Voice Switch

89

6 – 12 ShoreTel, Inc

92

ShoreGear-220E1 Voice Switch

93

6 – 16 ShoreTel, Inc

96

6 – 18 ShoreTel, Inc

98

ShoreGear-60/12 Voice Switch

100

Configuring Switches

101

6 – 22 ShoreTel, Inc

102

ShoreGear-40/8 Voice Switch

103

6 – 24 ShoreTel, Inc

104

ShoreGear-T1 Voice Switch

106

Power LED

107

Network LEDs

107

6 – 28 ShoreTel, Inc

108

ShoreGear-24 Voice Switch

109

/ts24/vxworks

110

IPBX-12 Port Voice Switch

112

6 – 34 ShoreTel, Inc

114

6 – 36 ShoreTel, Inc

116

6 – 38 ShoreTel, Inc

118

6 – 40 ShoreTel, Inc

120

Before You Begin

121

Switches List Page

121

6 – 42 ShoreTel, Inc

122

6 – 44 ShoreTel, Inc

124

Parameters

126

ShoreGear-T1 Configuration

128

ShoreGear-T1 Parameters

129

• DMS-100

130

• National ISDN-2 (NI-2)

130

Adding a ShoreGear-T1

131

ShoreGear-E1 Configuration

133

ShoreGear-E1 Parameters

134

Adding a ShoreGear-E1

135

SoftSwitch

136

6 – 58 ShoreTel, Inc

138

Configuring Trunks

139

Setting Up Trunks

140

7 – 4 ShoreTel, Inc

142

7 – 6 ShoreTel, Inc

144

7 – 8 ShoreTel, Inc

146

Importing Local Prefixes

148

Edit DID Range

151

Edit DNIS Digit Map

151

Additional Local Area Codes

152

Nearby Area Codes

153

Prefix Exceptions

153

Off-System Extensions

154

Tandem Trunking

154

Centrex Flash

155

Individual Trunks

156

Add or Edit a Trunk

157

Configuring IP Phones

159

Setting IP Address Ranges

160

IP Phone Address Map

160

Setting IP Phone Options

162

Figure 8-4 Edit User Page

165

Assigning IP Phones by User

166

Viewing IP Phones

167

Renaming IP Phones

167

Deleting and Moving IP Phones

167

IP Phone State Display

168

Loading Custom Ring Tones

169

8 – 12 ShoreTel, Inc

170

8 – 14 ShoreTel, Inc

172

Setting Call Control Options

173

9 – 2 ShoreTel, Inc

174

Account Codes

175

9 – 4 ShoreTel, Inc

176

Bridged Call Appearances

179

Hunt Groups

182

9 – 12 ShoreTel, Inc

184

9 – 14 ShoreTel, Inc

186

Paging Groups

187

Configuration

188

Pickup Groups

190

Configuring Pickup Groups

191

Route Points

193

9 – 22 ShoreTel, Inc

194

9 – 24 ShoreTel, Inc

196

9 – 26 ShoreTel, Inc

198

Call Control Options

199

9 – 30 ShoreTel, Inc

202

9 – 32 ShoreTel, Inc

204

Configuring Users

205

Classes of Service

206

10 – 6 ShoreTel, Inc

210

Whisper Page

212

Call Permissions

215

10 – 12 ShoreTel, Inc

216

Voice Mail Permissions

217

10 – 14 ShoreTel, Inc

218

User Groups

220

User Group Parameters

221

10 – 18 ShoreTel, Inc

222

Individual Users

223

10 – 20 ShoreTel, Inc

224

Private Numbers

225

User Import Tool

225

10 – 22 ShoreTel, Inc

226

General Information

229

10 – 26 ShoreTel, Inc

230

10 – 28 ShoreTel, Inc

232

10 – 30 ShoreTel, Inc

234

Personal Options

235

CALL CONTROL OPTIONS

236

10 – 34 ShoreTel, Inc

238

Call Handling Mode Delegation

240

Find Me Destinations

244

Programmable IP Phone Buttons

246

Details:

252

10 – 54 ShoreTel, Inc

258

• Whisper Page

260

• Whisper Page Mute

260

• Wrap Up Code

260

10 – 62 ShoreTel, Inc

266

Wireless Headset Hook Switch

267

System Directory Record

269

Distribution Lists

269

Workgroups

270

Notify Users

271

Anonymous Telephones

272

Extension Lists

273

Paging Through a List

274

Batch Update Utility

275

Batch Update

276

Call Handling Mode Defaults

278

10 – 76 ShoreTel, Inc

280

10 – 82 ShoreTel, Inc

286

10 – 86 ShoreTel, Inc

290

Configuring Voice Mail

291

11 – 2 ShoreTel, Inc

292

AMIS Voice Mail

294

Voice Mail Options

295

Creating AMIS Systems

296

Figure 11-5 AMIS Edit Page

297

Disabling AMIS Systems

298

AMIS Test Mailbox

298

Configuring the

299

Auto-Attendant

299

12 – 4 ShoreTel, Inc

302

12 – 6 ShoreTel, Inc

304

• On-Hours

307

• Holiday

307

• Custom

307

12 – 10 ShoreTel, Inc

308

Configuring Schedules

309

On-Hours

311

Holiday Schedule

312

Custom Schedule

314

Configuring a Custom Schedule

315

13 – 8 ShoreTel, Inc

316

Configuring Workgroups

317

Call Queuing

318

Workgroup Call Managers

318

14 – 4 ShoreTel, Inc

320

Reporting

322

Workgroup Navigation

323

Adding and Editing Workgroups

324

14 – 12 ShoreTel, Inc

328

14 – 14 ShoreTel, Inc

330

Editing Workgroup Membership

331

14 – 20 ShoreTel, Inc

336

Workgroup Thresholds

337

14 – 22 ShoreTel, Inc

338

Managing the System

339

Directory

339

Managing the System Directory

340

15 – 2 ShoreTel, Inc

340

page are as follows:

340

Data-Entry Fields

341

Go to This User Link

342

Maintenance

343

Quick Look

344

Maintenance Switches Summary

345

16 – 4 ShoreTel, Inc

346

16 – 6 ShoreTel, Inc

348

Switch Maintenance

349

Link Section

350

Ports Section

351

16 – 10 ShoreTel, Inc

352

Hunt Groups Section

353

IP Phone Maintenance

354

SIP Trunks Section

355

Details Section

355

Figure 16-12 appears

356

Quick Look Server Status Area

358

Quick Look Server Events

360

Switch Connectivity

362

Conference Ports

363

Event Log

364

Viewing Event Reports

366

Services

367

Event Filters

368

• Reports

372

• Options

372

Figure 17-2 Reports Page

373

17 – 6 ShoreTel, Inc

376

Creating the Archive Database

378

Using Office Anywhere

379

Special Considerations

380

Terminology

382

Step 12 Click OK

387

A – 12 ShoreTel, Inc

390

Emergency 911 Operations

391

How 911 Calls Work

392

Roles and Responsibilities

393

B – 4 ShoreTel, Inc

394

Feature Operation

395

Trunk Signaling for 911 Calls

396

Available Caller ID Options

398

B – 10 ShoreTel, Inc

400

Configuring Your System

402

B – 14 ShoreTel, Inc

404

Figure B-7 Edit User Page

404

B – 16 ShoreTel, Inc

406

Figure B-9 Switch Edit Page

406

Figure B-10 Site Edit Page

406

Call Notification

407

B – 18 ShoreTel, Inc

408

Figure B-12 911 Event Log

408

• “000” is used in Australia

409

• “999” is used in Asia

409

Additional Recommendations

411

B – 22 ShoreTel, Inc

412

Call Detail Record Reports

413

Active CDR Database

414

Legacy CDR Text Files

414

MySQL Database

416

Archival and Backup Utilities

417

Database Backup Utility

418

Database Restore Utility

418

• MakeCDR.dll

420

• MakeCDR.sql

420

• MakeCDR_sp.sql

420

• MackCDRArchive.exe

420

C – 10 ShoreTel, Inc

422

CDR Reports

424

Formatting

425

Party type in decimal

426

Generating CDR Reports

428

Interpreting CDR Reports

429

C – 18 ShoreTel, Inc

430

User Activity Detail Report

432

C – 22 ShoreTel, Inc

434

Trunk Activity Summary Report

435

C – 24 ShoreTel, Inc

436

Trunk Activity Detail Report

437

Calls Included

438

C – 28 ShoreTel, Inc

440

Workgroup Agent Detail Report

446

Call was transferred

448

C – 38 ShoreTel, Inc

450

Media Stream Summary Report

456

Media Stream Detail Report

458

Account Code Summary Report

460

C – 50 ShoreTel, Inc

462

Account Code Detail Report

463

CDR Database

464

Call Table

465

C – 54 ShoreTel, Inc

466

Call Type

468

Connect Table

469

PartyType

472

PartyIDFlag

472

ConnectReason

473

Disconnect Reasons

474

MediaStream Table

475

AgentActivity Table

476

QueueCall Table

478

QueueStep Table

482

I – 2 ShoreTel, Inc

484

I – 4 ShoreTel, Inc

486

I – 6 ShoreTel, Inc

488

I – 8 ShoreTel, Inc

490

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